Melon

Tara Barclay

Alicia Lloe

Cody Hewlett

Help Center for those who book with Corporate Traveller USA and Canada

USA and Canada Help Centre

How to Book a Flight

How to Book Multi-City Flights

How to Filter Search Results for Flights

How to Select Seats for Your Flight

Learn how to change your flight bookings directly in Melon

How to change a Flight Reservation

How to Cancel a Flight

What to know before booking flights with Ryanair.

Important Information Concerning Ryanair Bookings

Flights

How to Book a Hotel

How to Book Multiple Hotels for One Trip

How to Search for a Specific Hotel

How to Select Room Types

Here's everything you need to know about the different rate types available in Melon.

What are the different types of hotel rates?

Make changes to your hotel reservations directly in Melon

How to Modify a Hotel Reservation

Need to change dates for your hotel or cancel altogether?  Melon makes it easy to modify your booking in just a few clicks.

How to Cancel a Hotel Reservation

What to do if you find a better rate outside of Melon.

Price Discrepancy for Hotels

Trish

Hotels

Need to book a rental car for your upcoming trip? No problem! These steps will walk you through the process:

How to Book a Car Rental

Need to modify or cancel a car reservation for an upcoming trip? Melon allows you to easily manage your bookings in one place.

How to Modify or Cancel a Car Reservation

Johanna Mey

Cars

Follow this step-by-step guide to search, select, and confirm your Amtrak train travel through the Melon platform.

Booking Amtrak Trains on Melon

Some changes to your train booking can be made directly in Melon, while others may require assistance from a Travel Manager or the Melonaid Chat. This article explains how to…

Managing Your Train Reservations in Melon

James Forbes

Trains

To add a flight, you will need to create a brand new booking.

Adding a Hotel, Car or Train to an Existing Trip

New Bookings Out of Policy

Troubleshooting advice if your loyalty or KTN are not being applied to reservations.

Loyalty, Rewards Numbers, and TSA Pre-Check Not Applying to Reservations

Credit Card Declined During Checkout

Out of Policy bookings

Need help with booking a flight, car, or hotel?  Here is the way to do it: 


1. Log in to your portal

2. Click on the question mark button on…

How to access Concur Booking Guides

Tori Johnson

How to book, cancel, and modify existing reservations

Booking FAQ's - Book, Modify or Cancel a Trip

Helpful tips for managing your trips and updating your profile settings

Account & Trip Information

So you're ready to book travel, huh? Nice 😎

Accessing the Melon Website

The Melon Travel Mobile App lets you easily login to your account using a QR Code.

Logging in with your QR Code on the Mobile App

How to change or reset the password for your account

Resetting Your Password

Having difficulty logging in? Follow these troubleshooting tips to gain access to melon.

Invalid User ID When Logging In

Troubleshooting Single Sign-On (SSO) issues in Melon

Logging In

How to edit your Melon profile information.

Edit Your Profile Information

Change the email address associated with your Melon account.

Update Your E-Mail Address

How to add your passport and TSA Pre-Check or Global Entry to your Melon Profile.

Adding Your Passport Number, TSA Pre-Check, or Global Entry

Learn how to add your travel loyalty and rewards numbers to your travel profile account

How to Add Loyalty and Rewards Numbers

Profile Settings

How to View Your Trip Itinerary

How to view your previous trips or trips that were canceled.

How to View Past Trips & Canceled Trips

Import your trips into your preferred calendar.

How to Add Your Trip Itinerary to Your Calendar

Accessing your Corporate Traveler transactions and invoices directly from Melon!

How to view your Trip Invoices

Trip Information

How a Trip Arranger can book for another user in Melon without their involvement.

How to Book Travel as a Trip Arranger (AMER)

How to add to add or remove access for someone else book travel on your behalf.

How to Add or Remove A Trip Arranger

Learn how to add or remove access to book travel on behalf of someone else.

How to Add or Remove Yourself as a Trip Arranger for Another User

How to access and edit a user's profile that you arrange travel for

How to Edit Another User's Profile

How to Book for a Guest

Send guest travelers an invite to Melon to allow them to book their own travel!

Sending Guest Travel Invites

Melon Travel Invites allow you to book your travel as a guest through our Melon Corporate Booking Tool

Guest Travel Invites - Booking my travel

Melon's exciting new feature allows you to build itineraries and share options for upcoming trips directly with your travellers.

Trip Proposals

This article walks through the steps on how to impersonate a user from an Admin profile.

Impersonating a Traveler - Admin Feature

If you're booking hotels for a team, you can now reserve multiple rooms in one simple flow with our Beta version of Multi-Pax Hotel Booking.

Multi-Pax Hotel Booking [USA Only]

Melon Travel Invites allows arrangers to invite both profiled employees and guest travellers within a single workflow. This makes it easier to manage group travel, project travel, interviews, and event-based…

Melon Travel Invites

Brittany Place

Answers to common questions about booking travel for other people.

Trip Arranger FAQ's

As a Melon administrator, you have full visibility into your company's travel invoices directly from the Admin Portal, including invoice types that are not available anywhere else in Melon.

Viewing and Managing Invoices in the Admin Portal

Understanding your business's carbon footprint will empower you make the right decisions to reduce it.

Melon Reporting: Carbon Footprint Report

In this most comprehensive and data-filled report, transactional data is collected parsed, filtered, organised, saved and exported.

Melon Reporting: Transaction Detail Report

Melon Reporting: Traveller Safety Report

Melon can save you money. Travellers that go over the Recommended Spend, are required to give a reason and explain why on the checkout page.

Melon Reporting: Missed Savings Report

Access your Reporting & Analytics through the Hey! Menu > Admin Portal > Overview. We will break down each report and tab in the Admin Portal

Melon Reporting: Navigating your reports

Robin Gattilia

All the infiormation you need as an Admin in Melon

Admin FAQ's

This article explains how approvers can review, approve, or decline trip requests in the Melon platform, Melon Mobile app, or via email notification.

Managing Trip Approvals in Melon as an Approver

Learn how trip approvals work in Melon, including what triggers them, how to track your booking status. and what to do if your request is declined.

Trip Approvals as a Traveller in Melon

Everything you need to know about travel approvals in Melon

Approval FAQs

Flight Algorithm

Hotel Recommended Spend

Understanding Algorithm Tuners and how they impact search results.

SmartRank Hotel and Flight Algorithm

Terms and Conditions of Booking with Corporate Traveler

Booking Terms and Conditions

Terms of Use

Corporate Traveler Privacy Policy

Risk alerts and notifications

Meet Mel: Your AI-Powered Travel Assistant

Privacy Policies, Cookie Statement, Algorithm Tuner, and other important site information can be found here.

Information About Melon

Corporate Traveler Homepage

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.