Meet Mel: Your new AI-powered travel assistant
Say hello to Mel, the virtual travel assistant found inside Melon and accessible via Slack. This guide helps you understand exactly how Mel works and how to get the most out of your new travel buddy.
Mel provides instant answers and quick guidance. Think of Mel as a digital extension of your travel manager - they share the same data, playbooks, and context to keep your trips running perfectly.
Key features and benefits
Get answers instantly: From checking your flight status to interpreting company travel policy, Mel delivers proactive support right when you need it.
Navigate Melon easily: Find past trips or locate your traveller profile with simple step-by-step help.
Connect to human experts: If a situation requires hands-on help, Mel transfers you straight to a human for 24/7 support.
Where to find Mel and how to get started
Getting started is a breeze. Mel lives directly on the Melon platform, ready to help you plan and manage your corporate travel.
Login to your Melon account.
Look for the Mel icon in the bottom right corner of your screen.
Click the icon to open the chat window.
Type your question, hit enter, and receive an instant reply.
What you can ask Mel
Mel loves answering questions! Here are a few ways you can prompt your new assistant for immediate help:
Ask about an upcoming trip
"What time is my return flight?"
"Where is my booking confirmation?"
"What terminal do I fly out of?"
Navigate the platform with ease
"How do I find my past trips?"
"Where do I update my traveller profile?"
"How can I book trips for someone else?"
Stay compliant with confidence
"Is this flight upgrade allowed within policy?"
"What is our rule on checked bags?"
"Do I need manager approval for this trip?"
Note: Policy guidance is only available when your organisation has uploaded a written travel policy to Melon. If no policy has been configured, Mel will connect you to a human for help.
Get human support whenever you need it
"I'd like to speak with someone from the support team."
"Can someone check alternative flight options for me?"
Help Mel work better for you
Make Mel even smarter! After Mel answers a question, use the thumbs-up or thumbs-down options under the response to share your feedback. This helps tailor future answers to suit your exact needs, ensuring you always get the best possible support.
Start chatting today
Ready to see Mel in action? Log into Melon today, click the Mel icon in the bottom corner, and experience a smarter way to manage your corporate travel.