Meet Mel: Your new AI-powered travel assistant
Say hello to Mel, the brand-new virtual travel assistant found inside Melon and accessible via Slack. This guide helps you understand exactly how Mel works and how to get the most out of your new travel buddy.
Mel provides instant answers and quick guidance. Think of Mel as a digital extension of your travel manager - they share the same data, playbooks, and context to keep your trips running perfectly.
Key features and benefits
Get answers instantly: From checking your flight status to interpreting company travel policy, Mel delivers proactive support right when you need it.
Navigate Melon easily: Find past trips, upload receipts, or locate your traveller profile with simple step-by-step help.
Connect to human experts: If a situation requires hands-on help, Mel transfers you straight to a human for 24/7 support.
Where to find Mel and how to get started
Getting started is a breeze. Mel lives directly on the Melon platform, ready to help you plan and manage your corporate travel.
Login to your Melon account.
Look for the Mel icon in the bottom right corner of your screen.
Click the icon to open the chat window.
Type your question, hit enter, and receive an instant reply.
What you can ask Mel
Mel loves answering questions! Here are a few ways you can prompt your new assistant for immediate help:
Ask about an upcoming trip
"What time is my return flight?"
"Where is my booking confirmation?"
"What terminal do I fly out of?"
Navigate the platform with ease
"Where do I update my traveller profile?"
"How do I find my past trips?"
"Where can I upload my receipts?"
Stay compliant with confidence
"Is this flight upgrade allowed within policy?"
"What is our rule on checked bags?"
"Do I need manager approval for this trip?"
Get human support whenever you need it
"Can you connect me to a human?"
"Can someone check alternative flight options for me?"
What's coming soon for Mel
Exciting things are on the way! Soon you'll be able to book new trips and cancel existing bookings directly through Mel. In the meantime, just ask and Mel will gladly connect you to a human who can handle the finer details.
Help Mel work better for you
Make Mel even smarter! After Mel answers a question, use the thumbs-up or thumbs-down options under the response to share your feedback. This helps tailor future answers to suit your exact needs, ensuring you always get the best possible support.
Your data stays safe with Mel
Mel may be powered by AI, but your privacy doesn't take a detour. Mel only uses the company data needed to give relevant, policy-friendly travel support, and your information remains protected by the same privacy controls, security safeguards, and access rules already in place across Melon. In short, your data stays private, safe, and secure, just as it always has.
Frequently asked questions
Is Mel replacing my travel manager?
No. Mel acts as an extension of your current travel manager experience. They work together as one connected team to give you quick answers for routine queries and expert human support for complex travel needs.
Does Mel know my company travel policy?
Yes! Mel provides guidance based on your organisation's written travel policy. Ask Mel questions about your policy, like if a hotel or flight upgrade is compliant, and get an instant answer. If your question isn't covered in the policy, Mel will connect you with a human for more help.
Can I get emergency assistance through Mel?
Yes! Mel can guide you through basic disruptions, and you've got real human contact the moment things get tricky. Just ask Mel to connect you to a human for reliable, round-the-clock support and it'll pass along your full chat history, so your experience doesn't start from scratch.
Prefer to talk it through? You can still call your company's dedicated travel expert directly as a way to get the help you need.
Start chatting today
Ready to see Mel in action? Log into Melon today, click the Mel icon in the bottom corner, and experience a smarter way to manage your corporate travel.