If you're an administrator for your company, you have access to all the Users in Melon.
There are many reasons you may want to impersonate a traveler:
To make changes to the traveler's personal preferences
To add/edit/remove their My Account information (e.g. loyalty numbers, payment information)
To add Trip Arranger permissions to their profile
Note: The impersonation feature should not be used to book on behalf of another user. Click HERE to learn how you can book on behalf of other users.
The steps are simple, if you're set up as an administrator please follow as shown below:
Click on the Hey menu in top right corner, then click on Admin Portal
Click on the Users tab at the top and then search for the traveler you'd like to impersonate
Click on the name of the traveler and a side panel will open up. On this panel click on Start Impersonation at the bottom and you should be logged into that users Melon account.
After you're done impersonating the user, make sure you click on the Hey menu in top right corner and then click on Stop Impersonating that way you'll go back to your own account.
