Melon

James Forbes

Alicia Lloe

Help Centre for those who book with Corporate Traveller in the United Kingdom & Europe

UK Help Centre

Received an airline credit due to a flight delay or cancellation? Here’s how to check if it can be applied to a future trip.

Using Airline Credits (UK)

All the information you need manage your Melon Account

Account & Trip Information

Once you complete a booking, you’ll receive an email confirmation with your full itinerary attached.

Accessing Your Travel Itineraries in Melon (UK)

Trip Itineraries

Missing an invoice from a past booking? No worries—help is just a message away.

Finding or Requesting Invoices in Melon (UK)

Invoices

Occasionally run into a glitch? Melon works hard to fix issues in real time—but here’s what to do if something goes wrong.

What to Do If You Encounter an Error in Melon (UK)

Information about Melon

Planning a trip for a group or multiple travellers? Here’s what you need to know.

Booking for More Than One Person in Melon (UK)

How to Add a Loyalty and Reward Cards to Existing Bookings (UK)

Looking to upgrade a flight, hotel room, or rental car on an existing booking? Here’s how to make it happen.

Upgrading Your Travel in Melon (UK)

Travel Booking

Not sure what you can book? Melon makes it easy to check your company’s travel guidelines—right where you need them.

How to View Your Travel Policy in Melon (UK)

New Bookings Out of Policy (UK)

Information regarding travel policy settings in Melon

Travel Policy

Changing a Seat Booking (UK)

Check-In & Boarding Passes (UK)

Flights

If something’s not quite right when checking into your hotel, don’t worry – we are here to help get it sorted.

Hotel Check-In Help (UK)

Where to Find the Address of an Existing Hotel Booking (UK)

Hotels

How to Add Reserved Seating to Your UK Rail Booking

Adding Seating to UK Train Bookings

Delays to a UK Train

How to Access Your Itinerary and UK Train Tickets.

How do I Access & Download my UK Train Tickets?

Making changes and amendments to Melon Rail bookings

How do I change my UK Train Journey?

From searching routes to securing your ticket, here’s how to complete your UK Rail booking in just a few clicks.

How do I Book a UK Train Trip?

Cancelling a UK Rail Booking in Melon – A Quick Guide

How do I Cancel my UK Train Journey?

View fare conditions and travel flexibility before booking UK Trains

How do I check the UK Train Booking Conditions?

Understand the Various UK Train Ticket Delivery Options Before Booking

What are the Various UK Train Ticket Collection Options?

Choose the Right UK Train Ticket: Fare Types, Conditions & Collection Options Explained

What are the Various UK Train Ticket Types?

Where to find you fare rules on a booked UK train ticket

How do I find my fare rules on my UK Train Ticket?

Information on booking UK trains in Melon

Trains (UK)

How to Book Eurostar (UK)

Eurostar

Need to cancel your flight? Just follow these steps:

How to Cancel a Flight Booking (UK)

Need to cancel a hotel reservation? Follow these steps:

How to Cancel a Hotel Booking (UK)

Need to update the dates on your car hire or cancel the reservation entirely? Here’s how Melon can help.

How to Change a Car Hire Booking (UK)

Need to amend a hotel reservation? If your company policy allows, Melon makes it easy to do it yourself—otherwise, your Travel Manager’s ready to help.

How to Change a Hotel Booking (UK)

Information on changing and cancelling your trip in Melon

Changes and Cancellations

Create and submit your trip request in Melon

How to Request Travel (UK)

Melon Restricted Acces

If you're a Trip Arranger or Admin, you can easily book travel on behalf of colleagues within your company. Here’s how to get started.

How to Book for Another Traveller in Melon (UK)

Did you know? As an authorised Trip Arranger, you can do more than just book travel—you can also update traveller profiles directly in Melon.

Updating Traveller Profiles in Melon (UK)

Trip Proposals in Melon (UK)

For Travel Arrangers Booking Hotels for Multiple Travellers

Hotel Quick Rebook in Melon (UK)

Information on using Melon as a Trip Arranger

Trip Arranger FAQs

Need to grant admin access to a colleague? It’s quick and easy with help from the Melon Support Team.

How to Add Another Admin in Melon (UK)

If your company uses approval workflows, Melon allows Admins to assign Travel Approvers directly to traveller profiles—helping streamline bookings and policy compliance.

Adding Travel Approvers in Melon (UK)

If a Guest Traveller needs to become a regular Melon user, Admins can easily convert them—no need to recreate profiles from scratch.

Converting Guest Travellers to Full Users in Melon (UK)

To get your team booking through Melon, each traveller needs a profile—setting one up takes just a few steps.

Creating a New Traveller Profile in Melon (UK)

Quickly apply tailored policy settings to any user group.

Creating and Assigning a Policy to a Group (UK)

Set up and manage groups to reflect your company structure and travel policies

Creating and Customising Groups (UK)

How to Onboard a Traveller (UK)

Time to get a new user started in Melon? Sending a Welcome Email is the first step to help them onboard and access the platform.

Sending Welcome Emails in Melon (UK)

How Admins can update traveller profiles in Melon, including contact, passport, and loyalty information.

Admin FAQs

Learn how to navigate, filter, and export reports in Melon’s Analytics Dashboard to track spend, safety, carbon, approvals, and more.

Understanding the Melon Analytics Dashboard (UK)

Information on using Melon reporting and analytics

Analytics/Reporting

As an approver you are responsible for approving the relevant bookings of any staff members who are assigned to you.

Approving a Booking in Melon (UK)

Information on the approvals process in Melon

Approvals

Corporate Traveler Homepage

Find answers and get help from Intercom Support and Community Experts

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