While travellers are encouraged to manage their own profiles, Admins can also update traveller information when needed—quickly and easily.
How to Update a Traveller Profile (Admin Access)
Go to the Hey Menu > Admin Portal
Click the Users tab
Locate the traveller and click anywhere on their row
Their profile panel will open—make the necessary updates
Click Save to apply your changes
Alternative Access via My Account
You can also update a traveller’s profile this way:
Go to the Hey Menu
Click My Account
Use the dropdown to select the traveller you want to update
You’ll be able to edit all profile sections, including:
Contact details
Passport information
Loyalty memberships
📌 Keeping traveller profiles current ensures bookings are accurate, compliant, and seamless.
For more information please check out our User Management Guide or Admin User Guide!