1. Open your booking
Access your booking from:
My Trips
Your booking confirmation
Select the booking you wish to cancel.
2. Select ‘Cancel Train’
Click Cancel Train to begin the cancellation process.
3. Select the journey leg(s) to cancel
Tick the checkbox(es) for the section(s) of the journey you wish to cancel.
You can also click the ticket type to review:
Refund conditions
Fare rules
Cancellation restrictions
Once complete, click Continue.
4. Review refund details
A pop-up window will display:
Any cancellation fees
The refund amount due (if applicable)
Review the details carefully before proceeding.
5. Confirm cancellation
If you are happy to continue, click Confirm Cancellation.
Once completed:
Your booking will show as cancelled in your Trip Library
Any eligible refund will be processed
You will receive a cancellation confirmation email within 24 hours
Heads up!
Refunds and cancellations depend on the original ticket type and fare conditions. Some fares may be:
Non-refundable
Subject to supplier fees
Restricted from cancellation
Always review the fare conditions carefully before confirming your cancellation.
For additional guidance on SNCF European Rail bookings, refer to your Melon SNCF European Rail User Guide.