Whether you’ve booked a Pay-Later or Pay-Now rate, we’ve got options to get you sorted fast:
For Pay-Later Rate Bookings:
You've got two ways to fix things quickly:
Open the Melon Mobile App
Within 24 hours of your check-in, Melon Mobile will display the virtual credit card under your trip details. Simply show this to the hotel to confirm payment.Need a hand? Corporate Traveller has got your back.
Reach out to your Travel Manager
Or tap into Emergency Assist right from the app.
💼 For Pay-Now Rate Bookings:
Melon has already done the heavy lifting – but if there’s an issue at check-in:
Contact your Corporate Traveller team straight away.
They’ll jump in to resolve the issue directly with the hotel, so you don’t have to.