Whether you’ve booked a Pay-Later or Pay-Now rate, we’ve got options to get you sorted fast:
For Pay-Later Rate Bookings:
If your hotel is unable to locate the payment details when you check in, don’t worry. You have two options available in Melon Mobile.
Resend the payment authorization
Select Resend Authorization to send the hotel payment authorization again.
Enter the email address you would like the authorization sent to. This can be an email address provided by the hotel, allowing the payment details to be sent directly to the relevant person.
Once sent, ask the hotel to check that they have received the authorization before continuing with check-in.
Contact Melon Support
If resending the payment authorization does not resolve the issue, select the Contact Support option to get help from the Melon support team.
They can assist with the payment issue and help you continue with your hotel check-in.
Hotel payment details
For security, the virtual card details are not displayed within Melon Mobile. The options available at check-in are to resend the payment authorization or contact Melon Support.
For Pay-Now Rate Bookings:
Melon has already done the heavy lifting – but if there’s an issue at check-in:
Contact your Corporate Traveller team straight away.
They’ll jump in to resolve the issue directly with the hotel, so you don’t have to.