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What to Do If You Encounter an Error in Melon (UK)

Occasionally run into a glitch? Melon works hard to fix issues in real time—but here’s what to do if something goes wrong.

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Written by James Forbes
Updated over a month ago

How Melon Handles Errors

Melon connects to live data from multiple sources to provide real-time availability and pricing. Occasionally, sync issues may cause an error.

  • Melon will automatically refresh or retry the action

  • If the issue can’t be resolved, an error message will appear with a short explanation

What You Should Do

  1. Take a screenshot or note the error message

  2. Contact your Travel Manager or use the Help Centre icon (bottom-right of your Melon dashboard)

  3. Share the exact message with support so we can resolve it faster

If the issue can’t be fixed immediately, we’ll escalate it to the appropriate team and keep you updated throughout the process.

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